Shopping Cart

FAQ

Purchasing Your Cheeky Umbrella

  • What methods of payment do you accept?
    We accept Visa and Mastercard at this time.
  • What currency are the prices in?
    The prices are in Canadian dollars (CAD). For our US customers, the approximate CAD to USD exchange rate can be found here.
  • How much will I pay in taxes?
    5% GST will be added to all Cheeky orders shipped within Canada, with the following exceptions: 12% HST will be added to orders shipped within British Columbia; 13% HST will be added to orders shipped to Newfoundland, New Brunswick and Ontario; and 15% HST will be added to orders shipped to Nova Scotia. Canadian taxes will not be applied to orders shipped outside of Canada. Canadian and US customers will not pay customs or duty fees on their shipment. Please note that Cheeky orders shipped to an International location outside of Canada or the US may be subject to customs or duty fees, and the purchaser is responsible for these charges.
  • Is shopping on your site safe?
    A safe and secure shopping environment for our customers is our top priority. Cheeky Umbrella protects the security of your online transaction by using Secure Sockets Layer (SSL) technology that encrypts your personal information while in transit between your computer and us. To ensure your information is secure, check that a "lock" or "key" icon is showing in the lower area of your web browser. You can also look at the URL bar on the top of your browser, which will show the first characters as 'https' when a secure connection has been established rather than 'http', which indicates an unsecured connection.
  • What is your privacy policy?
    Please read about our commitment to protecting the information you entrust to us in our Privacy Policy.
  • What if I want to give a Cheeky Umbrella as a gift?
    Great idea! See why Cheeky Umbrellas make excellent gifts. When you checkout, you will be able to add a gift message that will be included with the umbrella.
  • How do I decide which type of umbrella to buy?
    Here are our recommendations:
    LONG UMBRELLAS: Our Long umbrellas are our most elegant and durable umbrellas. As a result, they are our most popular for gifting. They are best for those who value durability over convenience and portability. Long umbrellas don't fold up to a small size, but they will outlast Compact umbrellas.
    COMPACT UMBRELLAS: Compact umbrellas are convenient and portable...they are perfect for travel and for stashing in a bag or purse. They are best for those who value convenience and portability over durability. Our Compacts are top-of-the-line, but because they fold up small it is impossible for them to be as durable as a non-folding umbrella, like a Long or a Golf umbrella. Great for outdoor events, trips/travel, etc.
    XL/GOLF UMBRELLAS:Our large-sized Golf umbrellas are durable, lightweight and wind-resistant. They are best for those who require a large sized umbrella. E.g. Playing golf, watching outdoor sporting events, two people under one umbrella, etc.

Shipping Your Cheeky Umbrella

  • Where do you ship to?
    Right now we can only accept online orders that are shipping to Canada or the US (except Hawaii and Alaska), but that doesn't mean we can't ship elsewhere also! All you have to do is contact us via e-mail or phone, and we'll find a way to get you an umbrella in the fastest and most cost effective way possible.
  • What shipping method do you use?
    Most shipments are sent via Fed Ex Ground service. We have found it to be the most cost-effective and reliable shipping service for our packages.
  • How much will shipping cost and how long will it take to arrive?
    Please check out our Shipping Information.
  • Will I save on shipping if I order more than one umbrella?
    Yes! We offer a flat rate shipping fee within Canada and Continental USA. Please check out our Shipping Information.

Cheeky's Return, Exchange and Warranty Policies

  • What is your warranty policy?
    Please read our Warranty Policy.
  • What is your return and exchange policy?
  • What if my Cheeky was damaged during shipment?
    Please contact us immediately so that we can notify the shipping company of the issue and get a replacement sent out to you right away. Please hold onto all shipping materials in case the shipping company wants to inspect them.

General Questions

  • What is the story behind Cheeky Umbrella?
    Check out the About Us page to find out where the idea for Cheeky came from.  You can also read a Q&A with our founder here.
  • How do I care for my Cheeky Umbrella?
    Your Cheeky will have a long life if you follow our umbrella care instructions.
  • Where are your umbrellas made?
    Our products are designed in Canada at our head office and manufactured in China. Cheeky Umbrella's owner has visited the factory in person and has had a third party inspect the factory to ensure the manufacturer operates ethically and produces the high quality that we require. Please contact us if you have any questions about our manufacturing.
  • Why don't you use a North American manufacturer?
    Many years ago there was an umbrella manufacturing industry in North America, but unfortunately it doesn't exist anymore. The best umbrella manufacturing in the world is located in Asia today, and our factory manufactures top quality products and has an excellent reputation.
  • How do I find out when Cheeky Umbrella has new products, contests or promotions?
    Sign up for our Cheeky Umbrella newsletter by entering your e-mail address in the Subscribe To Mailing List box on the top right side of this page and be the first to hear about all the cheeky stuff we're up to.
  • What should I do on a rainy day?
    Don't let the weather keep you indoors ... get out and enjoy the day by taking your Cheeky for a stroll.
  • What is the history of the rain umbrella?
    Funny you should ask! We've written a brief history of the rain umbrella right here!
  • Why are umbrellas the next up-and-coming fashion accessory?
    Fashion umbrellas are the next big thing! Want to know why?
  • Is it going to rain in my area today?
    Check out the Weather Network website. And if you're curious if it is raining at the Cheeky Umbrella head office today, check out the Vancouver weather forecast.