We are committed to ensuring your umbrella is reliable. As a result, we are continuously working to create the best quality umbrellas possible, and we stand behind them with a strong warranty policy.
CHEEKY WARRANTY POLICY
We are proud to offer a Lifetime Frame Warranty on our Classic Long and Classic Golf umbrellas, and a 60-day warranty on our other products. The warranty covers damage to the ribs and/or functional mechanism of the umbrella that occurs during proper use. Our warranty does not cover improper use or improper care, including rust or harm from force/impact, and it does not cover damage from normal wear-and-tear.
Promotional Patio Umbrellas - 120 days
Our promotional patio umbrellas have a 120-day warranty on the frame and fabric.
Fiberglass Commercial Patio Umbrellas - Lifetime Frame Warranty
Our fiberglass commercial patio umbrellas have a lifetime frame warranty, which means if it breaks in its lifetime, we will either repair or replace it. The warranty covers damage to the ribs and/or functional mechanism of the umbrella that occurs during proper use. Our warranty does not cover improper use or improper care, including rust or harm from force/impact, and it does not cover damage from normal wear-and-tear. In the first year of the Lifetime Frame Warranty, we will provide replacement parts/umbrella and shipping at no charge, and after the first year, we will still provide the replacement parts/umbrella at no charge, but will ask that you pay the shipping. Spuncrylic fabric has a no-fade warranty of 2 years, the Sunbrella fabric has a 5 year no-fade warranty.
Problems with sewing are more likely a result of regular wear-and-tear or mis-use than a functional defect, so they are not covered. But not to worry - these issues are typically easy for you to repair with a simple needle and thread. If you have lost the tip on a rain umbrella, please contact us and we will send you a replacement tip in the mail.
Shaft or Pole Damage
Bent or broken shafts or poles are a result of a fall or impact on the umbrella and are not a functional defect, so they are not covered by our warranty.
We consider each claim on a case-by-case basis, and ask that you please contact us if you are unsure whether your umbrella would be covered under our warranty.